Terms of Service

Effective October 6, 2026 · Stoory, a business name of Maxout Marketing LLC

Overview

Stoory ("Stoory", "we", "us", "our") is a business name of Maxout Marketing LLC (the legal entity), 131 Continental Dr, Suite 305, Newark, DE. These Terms of Service ("Terms") govern your use of getstoory.com and every Stoory product and service (the "Services"). By visiting, purchasing from, or otherwise using the Services, you confirm that you have read, understood and agree to these Terms, including the arbitration and class action waiver in Sections 25 and 26, together with our Privacy Policy, Return Policy and End User License Agreement (EULA). If you do not agree, do not use the Services.

1. Eligibility and your information

You must be at least the age of majority where you live to buy from Stoory. You agree that the information you give us, including your name, email address and payment details, is correct, current and complete, and that you have the right to provide it. You are responsible for all activity under your email address and order links, and you may not transfer your orders or access to anyone else.

2. What Stoory provides

Stoory creates personalized songs using artificial intelligence (AI), based on the names, memories and preferences you share in our questionnaire. You can listen to a free preview before you pay. After purchase, your full song is delivered digitally through a private song page and by email. Optional add-ons may include printable lyrics, an extended version, a memory video, a VIP membership and release on streaming platforms such as Spotify and Apple Music.

3. Your submissions

You are responsible for everything you submit, including names, stories, messages and photos. You confirm that you have the right and any needed permission to share details and images of other people, and that your submissions do not infringe anyone's rights, invade anyone's privacy, or break any law. Do not submit anything unlawful, hateful, harassing, defamatory or sexually explicit. We may refuse, edit around, or cancel an order that breaks these rules.

4. Orders

When you place an order, you are making an offer to buy. We may accept or decline any order for any reason. An order is accepted only after your payment has been processed and confirmed. If we decline or cancel an order after charging you, we will refund that charge. Purchases are for your personal, non-commercial use and not for resale.

5. Prices and payment

Prices, discounts and promotions may change at any time without notice. You pay the price shown at checkout when you place your order, in US dollars, plus any applicable taxes. Payments are processed by Whop, our payment provider; we do not see or store your full card number. You confirm that the payment details you provide are accurate, that you are authorized to use the payment method, and that you will pay all charges you incur, including any add-ons and, if you choose VIP membership, its recurring charges until you cancel.

6. Digital delivery

Previews are usually ready within a few minutes. Your full song is delivered within the delivery time shown at checkout. Delivery times are estimates. Delivery is complete when your song page and delivery email are sent to the email address you provided. We are not responsible for delays or non-receipt caused by an incorrect email address, spam filters, your email provider, or outages of our service providers. Contact us if you cannot find your delivery email and we will resend it.

7. Revisions (redos)

Each song includes up to 10 redos. A redo can update lyrics, names, details, or style. Each redo can take up to 48 hours to deliver. To request one, reply to your delivery email or write to help@getstoory.com. Each redo produces a new version of the song; we decide the final musical production details.

8. Refunds and payment disputes

Refunds are governed by our Return Policy. In short: you hear a free preview before buying, and refunds are not available after 2 hours from delivery of your full song. If you have a problem with a charge, you agree to contact us at help@getstoory.com first and to give us a reasonable chance to resolve it. If you dispute a charge with your bank or card issuer, we may provide your order details, delivery records and related communications to our payment provider and card networks, and we may suspend access to the disputed content while the dispute is open.

9. VIP membership

If you choose VIP membership, it is billed at the price shown at checkout (for example, $95.88 per year) and renews automatically at the end of each billing period until you cancel. You authorize these recurring charges. You can cancel at any time from your Whop account or by emailing help@getstoory.com; cancellation stops future renewals. Membership benefits are those described at checkout.

10. Streaming platform releases

If you buy a streaming release, we submit your song through a music distribution partner. Uploading can take 48 to 96 hours after we receive all required details, and each platform can take up to 96 hours more to review and approve the release. Platforms set their own rules and may delay, change, reject or remove a release; we do not guarantee approval, search placement, playlist placement, streams or earnings. The song title, artist name and credits are those confirmed with you before submission.

11. AI-generated content

Songs, lyrics and vocals are created with AI tools, guided by your answers. Vocals are generated, not performed by a human singer. Because of how music and AI work, a song may share style, structure, melody or common phrases with other songs, and we do not guarantee that it is unique. We review songs before delivery but do not guarantee that every detail will match your expectations, which is why redos are included.

12. Intellectual property

Your rights in the songs and files we deliver are set out in our EULA. All other content on the Services, including our name, logo, website design, text, graphics, audio samples and software, is owned by Stoory or its licensors and protected by intellectual property laws. You may not copy, modify, distribute or create derivative works from it without our prior written permission. All rights not expressly granted are reserved.

13. Feedback and reviews

If you send us reviews, comments, suggestions or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, edit, publish and display it for any purpose, including to promote Stoory, and you confirm that it is truthful and that you have the right to share it. We are not required to use, keep confidential, pay for, or respond to Feedback. This does not cover the personal stories you enter to create your song: we will not use those, or your song, in our advertising without your permission.

14. Third-party services

Payments, email delivery, AI generation, music distribution and streaming platforms are provided by third parties under their own terms. Your purchases are made with Stoory, not with these providers. We are not responsible for their services, actions, outages, decisions or policies, and you release them from claims relating to your purchases from Stoory, to the extent permitted by law.

15. Privacy

Our collection and use of personal information is described in our Privacy Policy.

16. Errors and corrections

Information on the Services may occasionally contain errors in descriptions, pricing, promotions, delivery times or availability. We may correct errors and update information at any time, and may cancel orders affected by a clear pricing error, including after you have placed an order. If we cancel a paid order for this reason, we will refund that charge.

17. Prohibited uses

You may use the Services only for lawful purposes. You may not: break any law or regulation; infringe anyone's intellectual property, privacy or publicity rights; harass, threaten, defame or harm anyone, including our staff; submit false or misleading information or impersonate anyone; send spam; upload malicious code; scrape, crawl or collect data from the Services; access other customers' songs, pages or data; interfere with or bypass security features; resell or commercially exploit the Services; or use our content to train AI models.

18. Suspension and termination

We may suspend or end your access to the Services at any time if we reasonably believe you have broken these Terms, misused the Services, or engaged in fraud, subject to applicable law. You remain responsible for amounts owed up to that point. Sections that by their nature should continue, including Intellectual Property, Feedback, the Disclaimer, Limitation of Liability, Indemnification, the time limit for claims, Informal Resolution, Arbitration and Class Action Waiver, Governing Law and General Terms, continue after termination.

19. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL SONGS, LYRICS, VIDEOS, FILES AND OTHER CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT ANY SONG WILL PRODUCE A PARTICULAR EMOTIONAL REACTION, RESULT OR OUTCOME. SOME JURISDICTIONS DO NOT ALLOW THESE DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

20. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, STOORY, MAXOUT MARKETING LLC, AND THEIR OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR EMOTIONAL DISTRESS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER THEORY, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY FOR GROSS NEGLIGENCE, FRAUD OR WILLFUL MISCONDUCT WHERE THE LAW DOES NOT ALLOW THEM TO BE LIMITED.

21. Indemnification

You agree to defend, indemnify and hold harmless Stoory, Maxout Marketing LLC, and their owners, members, officers, employees, contractors, agents, licensors and service providers from any claims, losses, damages, liabilities and costs, including reasonable attorneys' fees, arising from: (a) the content you submit, including names, stories and photos of other people; (b) your use of the songs, files or Services; (c) your breach of these Terms, the EULA or any referenced policy; or (d) your violation of any law or anyone else's rights. We will notify you of a claim, may control its defense at your expense, and will not settle a claim that imposes non-monetary obligations on you without your consent, which you will not unreasonably withhold.

22. Time limit for claims

To the fullest extent permitted by law, any claim relating to the Services or an order must be brought within one (1) year after it arises, or it is permanently barred.

23. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including outages of AI, hosting, email, payment or distribution providers, platform decisions, internet failures, labor disputes, government actions or natural events.

24. Changes to these Terms

We may update these Terms from time to time by posting the revised version on our website. If we make material changes that affect your rights, we will give reasonable notice, for example by email or a notice on our website, before they take effect. Changes apply only going forward and do not affect a dispute that was formally started before they took effect. Continuing to use the Services after changes take effect means you accept them.

25. Informal resolution and mediation

Before starting arbitration, you and we agree to try to resolve any dispute informally for 30 days. Send written notice describing the dispute and the remedy you want to help@getstoory.com (we will send ours to your order email). Within 10 days of the notice, we will meet by phone or video to try to resolve it in good faith, and either side may ask for non-binding mediation under the American Arbitration Association ("AAA") Mediation Procedures or another agreed provider; we will pay the mediation filing fee, and each side pays its own attorneys' fees. If the dispute is not resolved within 30 days after the notice, either side may start arbitration under Section 26.

26. BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. (a) Agreement to arbitrate. After completing Section 25, any dispute, claim or controversy arising out of or relating to these Terms, the Services or any order (a "Dispute") will be resolved by binding arbitration on an individual basis, not in court. YOU AND STOORY EACH WAIVE THE RIGHT TO A JURY TRIAL. (b) Rules and provider. Arbitration will be administered by the AAA under its Consumer Arbitration Rules (www.adr.org). If the AAA is unavailable or declines, another recognized provider agreed by both sides, or appointed by a court under Section 5 of the Federal Arbitration Act, will administer it. (c) Arbitrator's authority. The arbitrator decides all questions about the interpretation, scope, enforceability and formation of this arbitration agreement, and may award any individual relief a court could award. (d) Location and fees. Hearings may take place by video or phone or, if both sides prefer, in person in the county where you live. We will pay all arbitration filing and administrative fees beyond the first $200 you pay to start a claim. If the arbitrator finds a claim was frivolous or brought for an improper purpose, the arbitrator may reallocate fees and costs. (e) CLASS ACTION WAIVER. You and Stoory may bring claims only individually, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. (f) Public injunctive relief. You may seek public injunctive relief in court to the extent that right cannot be waived under applicable law. (g) Mass filings. If 25 or more similar arbitration demands are filed against us by or with the help of the same or coordinated counsel, the AAA or arbitrator may group them into batches of up to 25 demands each, with each batch treated as a single arbitration for selecting arbitrators, fees and hearings. (h) Small claims. Either side may instead bring an individual claim in small claims court, as long as it stays there. (i) Opt-out. You may opt out of this Section by emailing help@getstoory.com within 30 days of your first purchase with the subject "Arbitration Opt-Out" and your order email. (j) Consumers in the EU and UK. This Section does not remove your right to bring a claim in your local courts. (k) Severability and survival. If any part of this Section is found unenforceable for a particular claim, that claim may proceed in court and the rest of this Section still applies. This Section survives the end of your relationship with Stoory. Judgment on an award may be entered in any court with jurisdiction.

27. Governing law and venue

These Terms are governed by the Federal Arbitration Act and the laws of the State of Delaware, without regard to conflict-of-law rules. If any claim is allowed to proceed in court, you and we agree to the exclusive jurisdiction of the state and federal courts located in Delaware and waive any objection to that venue. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

28. General terms

If any part of these Terms is found unlawful or unenforceable, it will be enforced to the fullest extent allowed and the rest stays in effect. Our failure to enforce a right is not a waiver of it. These Terms and the policies they reference are the entire agreement between you and Stoory about the Services and replace any earlier versions. Ambiguities will not be interpreted against us as the drafting party. You may not transfer your rights or obligations under these Terms without our written consent; we may transfer ours without notice. Headings are for convenience only.

29. Contact

Maxout Marketing LLC, 131 Continental Dr, Suite 305, Newark, DE. Email: help@getstoory.com. Phone: +1 (551) 333-5304.

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