Return Policy
Effective October 6, 2026 · Stoory, a business name of Maxout Marketing LLC
1. Hear it before you buy
Every Stoory song comes with a free preview, so you can listen before you pay anything. Because you hear your song first, and because songs are personalized digital products delivered instantly, our refund window is short.
2. Refund window: 2 hours after delivery
You may request a refund within 2 hours after your full song is delivered. After 2 hours from delivery, refunds are not available. To request a refund, email help@getstoory.com from the email address on your order, within that window.
3. Not happy with your song? Up to 10 redos
Instead of a refund, every song includes up to 10 redos. We can change lyrics, names, details or style. Each redo can take up to 48 hours to deliver. Request a redo by replying to your delivery email.
4. Add-ons
Printable lyrics, extended versions, memory videos and other add-ons follow the same rule: refunds can be requested within 2 hours after the add-on is delivered, and not after.
5. Streaming releases (Spotify, Apple Music and others)
Uploading a release can take 48 to 96 hours after we receive all required details, and each platform can take up to 96 hours more to approve it. Once a release has been submitted to our distribution partner, it cannot be refunded. If a platform delays or rejects a release, we will work with you to correct the details and resubmit.
6. VIP membership
VIP membership renews automatically until you cancel. Cancel any time from your Whop account or by emailing help@getstoory.com to stop future renewals. A renewal charge can be refunded only if you request it within 2 hours of that charge.
7. Before disputing a charge
If something is wrong with your order, please contact us at help@getstoory.com first. Most problems can be fixed quickly with a redo.
8. Disputes
Any dispute about a refund is handled under the Informal Resolution and Mediation and Binding Arbitration and Class Action Waiver sections of our Terms of Service (Sections 25 and 26). If you dispute a charge with your bank, we may share your order details and delivery records with our payment provider.
9. Your legal rights
This policy does not limit any rights you have under consumer protection laws that cannot be waived. If you are in the EU or UK: by purchasing, you request that we deliver your digital song immediately, and you acknowledge that you lose your right to cancel within 14 days once delivery has started.