Refund Policy

Effective date: August 11, 2026  ·  Last updated: August 11, 2026

At Stoory, operated by Johnson's Gadgets LLC, we stand behind every custom song we create. If you are not satisfied, we will make it right.

Our Guarantee

Every order comes with unlimited revisions and a 100% money-back guarantee. We do not believe in charging you for something you don't love.

Revision Requests

• Submit revision requests within 30 days of receiving your song.
• Reply to your delivery email or contact help@getstoory.com with what you'd like changed.
• We will revise and re-deliver your song within the same timeframe as your original order tier.
• There is no limit to the number of revisions you may request.

Refund Eligibility

You are eligible for a full refund if:

• We are unable to deliver a song after multiple revision attempts.
• Your song was not delivered within a reasonable time beyond the stated delivery window.
• A technical error prevented delivery of your song.

How to Request a Refund

Email us at help@getstoory.com with:

• Your order ID or the email address used to place the order
• A brief description of the issue

We process all refund requests within 3 business days. Refunds are issued to the original payment method and may take 5–10 business days to appear depending on your bank.

Non-Refundable Situations

• Change of mind after a song has been delivered and approved.
• Requests submitted more than 30 days after delivery.
• Orders cancelled after song generation has already begun.

Digital Product Notice

As our songs are custom-created digital products, we cannot offer refunds solely because the song has been listened to or downloaded. Our refund policy is based on satisfaction with the quality and accuracy of the song relative to your submission.

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